I overheard a comment from a customer the other day, something along the lines of “I need to understand this fulfillment stuff.” We sometimes take it for granted that customers know and understand how the range of services we provide can be utilized in their business, but frequently this isn’t the case.
What are fulfillment services?
First off, here are some definitions. If you get nothing else out of this article you’ll be able to speak the language.
- Fulfillment: services provided by a company that offers to receive, store, package, and then ship an ordered item
- Pick & Pack and Kitting: process of getting stored items and preparing them for shipping
- Mailing: sending mail and small packages directly to individual consumers or companies
- Logistics: the management of material flow from the point of origin to the point of consumption. This includes printing, warehousing, packaging, mailing and shipping.






















